Refund policy

WHAT IS YOUR RETURNS POLICY?

• Products must be returned within 14 days of receiving your order.

• Products must be unworn and unwashed with all tags still attached.

• Women’s swimwear can only be returned if the hygiene seal is still intact.

• Underwear cannot be returned for hygiene reasons.

• Socks can be returned if they are sealed in their original packaging.

• We only offer refunds onto the original payment method used to make the order.

• Exchanges are not part of our returns policy.

• For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.

• Orders placed separately cannot be returned as one. Combining orders will slow down the refund process!

• The return shipping costs are not covered by us, unless there was a shipment error.

 

Please contact our support team at support@jabxcross.com for return order.